PE – Preorders - there are certain animals that are only available at specific times of the year. Due to the high demand, we’ve rewritten our order processing software to allow customers the ability to pre-order instead of posting those animals. “Out-Of-Stock”. You only have to pay 50% percent of the items ordered, plus shipping. Then pay the pending balance once the order is ready to ship. Our accounting department will contact you once the order has been received. Then the sales staff will confirm that it is a definite pre-order, or (in stock) animal that can be shipped within the option selected. All pre-orders are expected to be processed and completed within 30 days of the order date. If the animal(s) are not available after 30 days, a full refund of the deposit is issued. SE – Standard Express $29.95 are processed and shipped within 5-7 business days of the availability date. This option is still an overnight shipment but allows you the opportunity place smaller orders and saves on shipping. GE – Gold Express $39.95 are processed and shipped within 3-4 business days of the availability date. EE - Expedited Express $49.95 is a pre-arranged special request between the customer and our staff prior to the order being placed. The request could consist of a specific arrival date, different ship-to address, gender request, particular animal(s) pictures, a certain shipper. Expedited Express orders are normally processed and shipped within 1-2 business days of the availability date. SE – Silver Express $19.95 are processed and shipped within 8-14 business days of the availability date. This option is still an overnight shipment but allows you the opportunity place smaller orders and save up to 50% percent off shipping. All shipments options are sent overnight once the animals are shipped. Please note that we only ship Monday – Thursday - No Saturday arrival unless arranged prior too ordering with our staff.