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Warranty



Warranty


SHIPPING

Processes Within - the window of time an order has to be packed, shipped and delivered. Once the item(s) are shipped it’s an overnight package – the order could ship in 1 day or it could be shipped on the 4th day, it all depends on which shipping options is selected too how fast the file is processed.

EE - Expedited Express is a pre-arranged special request between the Customer and Reptile City prior too the order being placed. The request could consist of a specific arrival date, different ship-to address, gender request, particular animal(s) pictures, a certain shipper or expedited processing such as same day shipping or Saturday delivery.

EC - Economical Express is orders that are processed and shipped 30 Business Days after the order date. This option is still an overnight shipment but allows you the opportunity place small orders with no shipping for those willing to wait.

RSOP Service

Processed Within

Minimum Order Amount

Shipping Cost

SE - Standard Express

5-7 Business Days

$0.00

$29.95

GE - Gold Express

3-4 Business Days

$0.00

$39.95

EE - Expedited Express

1-2 Business Days

$0.00

$49.95

SV - Silver Express

8-14 Business Days

$0.00

$19.95

FS - Free Express

6-10 Business Days

$100.00

FREE SHIPPING

EC - Economical Express

30 Business Days

$25.00

FREE SHIPPING

Processing Time - isn’t the length of time a item is in transit – it’s the time we allow to process the order – Upon Shipped – It’s Overnight

WARRANTY

If you receive your order DOA, You Must Report The Problem At Time Of Arrival. We stand behind our product for 6 days from date the item(s) arrive. If the animal perishes within our guarantee, we will provide a replacement. You will have to provide proof.

All live shipments are taken to the shipper location. This is reduces the amount of stress on the animal(s). And the animals are only in the shipping containers for a few hours before they arrive at your location.

  • Live arrival Only for all Amphibians i.e. Frogs, Salamanders, Newts – Once these items have been delivered there isn’t a extended warranty
  • All Lizards, Turtles, Snakes, Scorpions, Hermit Crabs and Tarantulas are covered for 3 days after arrival
  • All claims of a DOA must be called in and if a phone message is left, please be sure to include your name, phone number, exact nature of the problem, exact number and species involved. All DOA claims must be accompanied by an e-mail referencing the same as a phone call, as well as a digital photo showing the animals, this e-mail should be emailed to sales@reptilecity.com.
  • All claims must be reported within 24 hours of receiving your order
  • No live arrival guarantee for shipments that are delayed or mishandled by the carrier.
  • Unacceptable animals must be returned within 24 hours of arrival. All returned orders will be charged a 20% restocking fee and you are responsible for the shipping cost.
  • Prices are subject to change without notice.
  • We only ship one replacement per customer.

We use heat packs to help keep the animals warm. We guarantee that our products are of the best quality available. All items are packed according to the item and the length of their shipment as quoted by the carrier.

We will respond within 24 hours, to emails sent to us at sales@reptilecity.com. If you would prefer to contact us by phone, please feel free to call us at 1-888-220-3536.