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Shipping and Return Policy


All live animals are shipped via Standard Express which is 29.95 unless you select otherwise. This includes box, Heat Pack, stuffing paper, etc.

We ship Monday, Tuesday, Wednesday, Thursday and even Friday for Saturday arrival, depending on the location.

Processed Within - the window of time an order has to be packed, shipped and delivered. Once the item(s) are shipped it’s an overnight package – the order could ship in 1 day or it could be shipped on the 4th day, it all depends on which shipping options is selected too how fast the file is processed.

EE - Expedited Express - is a pre-arranged special request between the Customer and Reptile City prior too the order being placed. The request could consist of a specific arrival date, different ship-to address, gender request, particular animal(s) pictures, a certain shipper or expedited processing such as same day shipping or Saturday delivery.

EC - Economical Express - orders that are processed and shipped anytime within 30 Business Days of the order date. This option is still an overnight shipment but allows you the opportunity place small orders with no shipping for those willing to wait.

RSOP Service

Processed Within

Minimum Order Amount

Shipping Cost

SE - Standard Express

5-7 Business Days



GE - Gold Express

3-4 Business Days



EE - Expedited Express

1-2 Business Days



SV - Silver Express

8-14 Business Days



FS - Free Express

6-10 Business Days



EC - Economical Express

30 Business Days



Processing Time - isn’t the length of time a item is in transit – it’s the time we allow to process the order – Upon Shipped – It’s Overnight

Our goal is to provide you with a new pet at the very best price possible. We have over 500 items to choose from. Shipping cannot be determined until we seen what you have ordered. We will find the most cost effective method and we will contact you via e-mail, if the shipping charges are more than you have already paid.

Thank you for shopping at Reptile City.