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Frequently Asked Questions


Q. Who are you?
A. Reptile City is a family owned business. We have been in business for over 10 years with as many as four stores. Our business has taken a 90 degree turn thanks to e-commerce shopping. Our goal is to take the search out of shopping for a new family pet. We work very close with the largest companies in the pet industry.

Q. Where do you get your animals?
A. Hundreds of private breeder are our distributors. We provide you with real time inventories of many lists.

Q. How do you ship live animals?
A. Most reptiles in your local pet store were probably shipped from a distributor. These companies pack snakes and lizards in pillow case type bags, and spiders and other small herps in butter cups w/holes. Heat or ice packs are use to control the temperature and ensure live arrival. The orders are then put in a styrofoam box and shipped to the nearest airport via Delta Dash or the quickest way possible. We package your pet using the same method and ship via UPS, FedEx, Airborne, or the most cost effective and safe way.

Q. How is my order processed?
A. All orders are electronically processed by a very secure server hosted by ACE Web Hosting at

Q.  Do you guarantee your product?
A. Yes, Reptile City will back any animal we sell for 6 days.

Q. Do we wholesale to other pet stores?
A. Yes. We can also help increase your sales by designing your business a site such as this one. We are dedicated to helping family owned businesses expand their sales nationwide.

Q: Is everything listed in Stock?
A: Yes, once an order is placed, then we verify availability of the items. (98% of what's listed is in stock) If you order an item that is not currently available, you will be informed. If we can not fill your order within 5 to 7 days, your order will be placed on backorder.

Frequently Asked Questions: Payment Methods

Q. What credit cards do you accept?
A. Visa, Master Card, American Express, Discover, Check Cards with Visa or Master Card logo.

Q. Is this site secure?
A. Yes! At, protecting your information is a priority. We use Secure Sockets Layer (SSL) to encrypt your credit card number, name and address.

To be sure your connection is secure, look at the lower left-hand corner of your browser window. If you see an unbroken key or closed lock (depending on your browser), the SSL is active and your information is secure.

Q. Do we sell our customers information (names, address, email, etc) to other companies?
A. Flat out NO! Your personal information is confidential and does not leave our office.

Q. If I do not have a credit card are there other ways to place an order?
A. Yes, there are two ways to process your order without a credit card. Please call our customer service office at 1-888-220-3536 for details.

Q. Do you accept PayPal?
A. Yes, at

Thank you for shopping at Reptile City.