WARRANTY/RETURNS

If you receive your order DOA, You Must Report The Problem At Time Of Arrival. We stand behind our product for 6 days from date the item(s) arrive. If the animal perishes within our guarantee, we will provide a replacement. You will have to provide proof.

All live shipments are taken to the shipper location. This is reduces the amount of stress on the animal(s). And the animals are only in the shipping containers for a few hours before they arrive at your location.

• No live arrival guarantee for shipments that are delayed or mishandled by the carrier.
• Live arrival guarantee on reptiles and amphibians. Amphibians are only covered upon arrival, they are not guaranteed under our six day warranty.
• We only ship one replacement per customer.

We use heat packs to help keep the animals warm. We guarantee that our products are of the best quality available. All items are packed according to the item and the length of their shipment as quoted by the carrier.

We will respond within 24 hours, to emails sent to us at sales@reptilecity.com If you would prefer to contact us by phone, please feel free to call us at 1-888-220-3536.